Getting Started

The Background

Developing an Anti-Harassment Policy

Policies in the Workplace

Proper Procedure in the Workplace

False Allegations

Other Options

Sexual Harassment

Mediation

Conflict Resolution

The Aftermath

Wrapping Up

In this module, Workplace Harassment, students will learn about harassing behaviors and how to manage them in the workplace. Students will learn about developing an anti-harassment policy and proper procedures in the workplace. The module will then cover fake allegations. Students will learn about sexual harassment.

Introduction to Conflict Resolution

Styles with TKI

Creating an Effective Atmosphere

Creating a Mutual Understanding

Focusing on Individual and Shared Needs

Getting to the Root Cause

Generating Options

Building a Solution

The Short Version of the Process

Additional Tools

In this module, Conflict Resolution, students will learn about resolving workplace disputes. Students will learn about styles with TKI. The module explains how to create an effective atmosphere and a mutual understanding. Students will learn about getting to the root cause and generating options and building solutions.

Introduction

Work Etiquette

Costs and Rewards

Getting to the Cause

Communication

Negotiation

Identifying your Need

Writing a Civility Policy

Implementing the Policy

In this module, Civility in the Workplace, students will learn about work etiquette. Students will also learn about cost and rewards and conflict resolution. The module will go into getting to the cause. Students will then learn about communication and negotiation. You will learn to identify the need. Finally students will learn about writ

Conflict Resolution in the Workplace - Assessment

Learn Conflict Resolution in the Workplace with this free online course.

Conflict Resolution in the Workplace

This free online course Conflict Resolution in the workplace teaches students about setting workplace policies for conflict resolution and workplace civility. Students will learn about workplace harassment. They will then learn about conflict resolution. The course wraps up with a lesson on civility in the workplace. "So, why wait? Start this course today and learn about conflict resolution in the workplace.

Learning Outcomes

Introduction to Alternative Dispute Resolution (ADR)

Preparing for ADR - Questions, Support, and Roles

Preparing for ADR - Confidentiality, Standards, and Feedback

Lesson Summary

In this module you will be introduced to alternative dispute resolution (ADR), the benefits of using ADR as a conflict resolution method, the ADR process, why ADR should be chosen as a resolution method, how to prepare for an ADR process, what to expect from an ADR process and how confidentiality is maintain during the ADR process.

Arbitration

Uncommon Methods of ADR

Public Policy, Legislation, and Alternative Dispute Resolution

In this module you will be introduced to the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.

Introduction to Alternative Dispute Resolution - Assessment

Discover how Alternative Dispute Resolution processes can help two disputing parties settle conflicts effectively.

Introduction to Alternative Dispute Resolution

With this free online Introduction to Alternative Dispute Resolution (ADR) course, you will learn how, as a flexible dispute resolution method, ADR gives conflicting parties the opportunity to work through issues with the help of a neutral third party. ADR is a body of dispute-resolution methods outside of the litigation process. You will learn that it is often faster, less expensive, and more private than litigation.

Understanding Conflict

Causes and Outcomes of Conflict

Conflict Management

This module, outlines the different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.

The Five Stages of Negotiation

Negotiation Strategies and Avoiding Common Mistakes

Third-Party Negotiations

Ethical and Cross-Cultural Negotiations

Negotiation Tips

In this module, you will learn about the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.

In this module, you will learn about Alternative Dispute Resolution (ADR), the benefits of using ADR as a conflict resolution method, the ADR process, why ADR should be chosen as a resolution method, how to prepare for an ADR process, what to expect from an ADR process and how confidentiality is maintain during the ADR process.

In this module, you will learn about the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.

Diploma in Alternative Dispute Resolution - Assessment One

You must score 80% or more to pass this assessment.

How can ADR help Accomplish Rule of Law Objectives? – Part I

How can ADR help Accomplish Rule of Law Objectives? – Part II

How can ADR help Accomplish Rule of Law Objectives? – Part III

How can ADR help Accomplish other Development Objectives?

In this module you will learn about different features of alternative dispute resolution (ADR) including the goals and possible uses of ADR and when to implement ADR programs in the context of rule of law assistance.

The Limitations of ADR

Adequate Political Support

Supportive Cultural Norms

Adequate Human Resources

Financial Resources and Parity in Power of Disputants

In this module you will learn about different ADR limitations and the background conditions that are important to achieve to have a successful ADR program.

What Program Design Considerations Are Important? – Planning and Preparation Part I

What Program Design Considerations Are Important? – Planning and Preparation Part II

What Program Design Considerations Are Important? – Operations and Implementations Part I

What Program Design Considerations Are Important? – Operations and Implementations Part II

In this module you will learn about program design considerations that contribute to the success of ADR. You will learn about the two categories associated with ADR program design considerations: planning and preparation and operations and implementations.

Taxonomy in ADR

Case Studies

In this module you will learn about how different ADR programs are used by designing ADR programs to suit various situations.

Diploma in Alternative Dispute Resolution - Assessment Two

Diploma in Alternative Dispute Resolution - Final Assessment

Gain an in-depth understanding of the procedures of Alternative Dispute Resolution (ADR), with this free online course.

Diploma in Alternative Dispute Resolution

Alison's free online Diploma in Alternative Dispute Resolution (ADR) course provides a comprehensive review of dispute resolution. Alternative Dispute Resolution is the process of settling disputes without litigation. This course will teach you more about more this dispute resolution process, and covers topics such as common causes of conflict, how to overcome conflicts, and the main components of alternative dispute resolution practices.

[2025] 450+ Free Google Certificates and Badges

Unlock 800+ Free Certificates: Master Tech & Soft Skills with CodeSignal Learn

70+ FutureLearn Courses with Free Certificates

The Day MOOCs Truly Died: Coursera’s Preview Mode Kills Free Learning

Chasing 100M Daily Users, Duolingo Reconsiders Ads, Paying Influencers, and Its Most Expensive Plan

900+ Open University Free Certificates

From Zero to Cybersecurity Analyst: How Google’s Certificate Can Launch Your Career

Coursera and Udemy are Finally One. What’s Next?

6,000+ Online Courses from California Community Colleges: A New Search Tool by Class Central

University of Sheffield Ends 11-Year Partnership with FutureLearn

6 Best Influencer Marketing Courses for Marketers

Duolingo’s Reddit Community Revolts: ‘No Más’ to Unpaid Support

7 Best Free Haskell Courses for 2025

Coursera Q1 2026: Platform Fee Raises Consumer Margins to a Multi-Year High, Enterprise Customers Slip

10 Best Programming Courses for 2025

Why Coursera Stock Dropped by 20%